Orders placed before 18:00 (GMT-5), Monday through Friday, begin processing the same business day. Orders placed after the cut-off time are processed the next business day. We’ll email you once your package is on its way!

Our standard delivery window is 5–12 business days within the United States. This includes both handling and transit time. You can track your shipment once it’s dispatched for updates along the way.

At this time, Fleuranna ships within the United States only. We’re continuously expanding our logistics network and look forward to offering international shipping soon.

If your order hasn’t been shipped yet, we can help update or cancel it. Please contact us as soon as possible at info@fleuranna.com, and our support team will do their best to assist before dispatch.

Simply email info@fleuranna.com with your order number and reason for return. Once approved, you’ll receive a prepaid return label. We cover the shipping cost for all eligible returns and exchanges.

After your returned item arrives and passes inspection, refunds are processed within 10 business days to your original payment method. You’ll receive an email confirmation once it’s complete.

No — we never charge restocking fees. Returns are completely free, and Fleuranna covers the return label cost for eligible items.

We’re so sorry if that happens! Please contact our support team within 7 days of delivery with a photo of the issue, and we’ll arrange a replacement or refund immediately.

Absolutely. All payments on our site are processed through PayPal and Venmo, using SSL encryption to protect your data. We never store your card details or share personal information with third parties.

You can contact us at info@fleuranna.com or through our Contact Page.

We’re available Monday to Friday, 09:00 to 18:00 (GMT-5) and respond to all inquiries within 48 business hours.