Billing Terms & Conditions

At Fleuranna, we are committed to providing our customers with a secure and transparent shopping experience. This policy outlines our accepted payment methods, transaction security, and key overviews of our related policies to ensure full clarity and compliance.

Accepted Payment Methods

Fleuranna accepts PayPal and Venmo as the sole payment methods for all transactions.
During checkout, customers may securely complete their purchases using their PayPal account, which provides an additional layer of protection and convenience.
We currently do not accept credit or debit cards directly through our website; however, you can use those cards within your PayPal account if supported.

Currency for Transactions

All transactions conducted through Fleuranna are processed exclusively in USD.
If your payment is made using another currency, your bank or payment provider may apply its own exchange rates or additional transaction fees, which are beyond our control.

Secure Payment

We take your security seriously.
All transactions processed through our website are protected by SSL encryption technology, ensuring that your personal information, payment details, and account data remain fully secure throughout checkout.

Your payment information is handled only by trusted third-party payment processors (PayPal and Venmo). Fleuranna does not store your credit card or bank details on our servers.

Shipping Policy Overview

We are pleased to offer free shipping on all orders within the United States.
Orders are processed within 1 to 3 business days and typically arrive within 5 to 12 business days, depending on destination and carrier transit time.
For detailed information, please refer to our full Shipping Policy

Return & Refund Policy Overview

We gladly accept returns and exchanges for both defective and non-defective items within 30 days of delivery, provided that the products are returned in new and unused condition.
All returns are processed by mail, and Fleuranna covers the return shipping cost with no restocking fees.
Refunds are issued to your original payment method within 10 business days after the returned item has been received and inspected.
For complete details, please review our full Return & Refund Policy

Privacy Policy Overview

Your privacy is of the utmost importance to us.
Fleuranna safeguards all personal and payment information in accordance with industry standards and applicable data protection laws.
We only use your data to process orders, improve your shopping experience, and provide customer service.
For further details, please review our complete Privacy Policy

Google Merchant Center Compliance

Fleuranna is committed to full transparency and compliance with Google Merchant Center policies.
All billing, checkout, and communication processes are clearly presented, secure, and compliant with applicable standards to ensure a trustworthy and seamless experience for our customers.

Need Help?

If you have any questions or require assistance with your order or billing, please contact our customer service team.

Store Name: Fleuranna

Email: info@fleuranna.com

Operating Hours: Monday to Friday, 09:00 to 18:00 (GMT-5)

Address: 104 West 40th Street, Bryant Park, New York, NY 10018, United States